Client Policy

Refund & Cancellation

Effective date: September 7, 2026

Transportation assignments often require immediate commitment of capacity, driver time, fuel, tolls, and vendors. Refund eligibility therefore depends on project status and the applicable quote, rate confirmation, invoice, or agreement.

1. Requests

Submit cancellations in writing to Douglas.martinez@doumitrucking.us with the client name, load or invoice number, scheduled date, and reason. A cancellation is effective only when acknowledged in writing.

2. Before dispatch

If service is canceled before dispatch and before nonrecoverable costs are incurred, prepaid amounts may qualify for refund, less disclosed processing, reservation, administrative, or vendor charges to the extent permitted by law.

3. After dispatch or commitment

Once a vehicle or driver is dispatched, capacity is reserved, fuel or permits are purchased, or performance begins, completed work and committed costs are nonrefundable. Disclosed cancellation, detention, or truck-ordered-not-used charges may apply.

4. Nonrefundable items

• Completed transportation services
• Dispatch, reservation, and expedited-service fees
• Fuel, tolls, permits, detention, layover, mileage, lodging, and vendor costs
• Dedicated capacity reserved for the client

5. Client-caused delays

Delays caused by inaccurate cargo details, unavailable freight, facility restrictions, missing documents, or access problems do not automatically create refund eligibility.

6. Approved refunds

Approved refunds are generally initiated to the original payment method within 5–10 business days. Financial institutions may need additional time to post the credit.

7. Controlling agreement

A signed agreement or rate confirmation with different terms controls for that assignment to the extent permitted by law.

8. Contact

Douglas.martinez@doumitrucking.us
+1 (302) 495-5482